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Frequently Asked Questions
Why do I have to pay a deposit?
This is a sign of good faith. Properties hold rooms for you, which they could sell to someone else, so if you don't turn up, they lose revenue. By paying a deposit of 50% (industry standard) you show the property that you are intending to arrive and they will accordingly turn others away.
Can I pay the deposit at month end?
That depends on the property. Many have real time booking calendars, allowing people to book instantly online. If that's the case, bookings are first-come-first-book, and no rooms will be held provisionally unless specifically arranged. Send a request and ask for a specific payment date and they'll get back to you.
What is 3D Secure?
This is a security layer which checks that the person making the payment is the authorised cardholder by way of a one-time pin delivered by SMS or a secret code, ensuring the safety of your card.
3D secure is a legislated prerequisite for all online purchases in South Africa.
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