FAQ / Why book and pay through SA-Venues.com®?

We're one of South Africa's most trusted accommodation portals for people to list, discover and book accommodation throughout the country. And we've been helping tourists like you do just that for over 25 years.

We understand that it's tempting to browse our pages, make an initial communication with an establishment, and then take it offline to side-step any cost involved in the process.

But here's why you shouldn't ...

Don't pay any Airy Fairy service fees

If you're booking through SA-Venues.com, you, the guest, pay no fees to us to do so. We don't add on a "service fee" once you accept a quote from an establishment. Some websites are known to add on as much as 12%, and should you have to cancel your booking you won't get that service fee back.

Cause you're a responsible traveller

It's tempting to book with big name global brands. But responsible travellers know that when they visit a foreign destination their money should go into the local economy. We are South African, we employ South Africans, and we promote South African businesses. Proudly! Since 1999.

And ... we price match

Find a better price somewhere else and we'll match it.
And send you a voucher to use on your next booking with us.

The following conditions apply. Our guarantee only applies if you have found a better rate published online for the same dates, room type, number of people, number and children of ages (if applicable). Special offers do not apply, nor does the use of vouchers or coupons.

Your payments are protected

If you book through SA-Venues.com you're protected under our cancellation and refund policies. Our deposit guarantee promises you an alternative accommodation should there be a problem with the venue, such as a booking scam. Our Payment Protection guarantee covers 100% refund for cancellations (we underwrite your deposit), should you find on arrival that your chosen establishment has suddenly 'closed'.

We can't provide these benefits if your reservation is not booked, and paid for, directly through SA-Venues.com.

Your cards and privacy are protected too

SA-Venues.com encrypts transaction data during the payment process, and does not store credit card details. We also foot the cost of the credit card fees.

Communicating and paying outside of SA-Venues.com puts you at greater risk of fraud and other security issues and makes it harder for us to protect your information.

Don't get fooled

We verify every listing on SA-Venues.com. Don't get taken in by "too-good-to-be-true" deals, only to find yourself defrauded. When you book through us, you're booking with the actual property, not someone claiming to be the property.

You deal direct, anyway

Our booking engine provides you with a safe way to communicate with the accommodation owner directly. The booking engine keeps a history of all correspondence and transactions, protecting both you and the venue.