FAQ / What is Payment Protection?

The SA-Venues.com Payment Protection Guarantee will 100% refund for cancellations if they're as a result of:

• lockdown regulations
• injury / illness
• family responsibility
• transport disruption
• establishment closure

Terms

We'll refund you if you cannot reach your reserved accommodation for any of the following reasons:

Lockdown regulations restrict your travel

• If your booking was made after 31 May 2020, you will be entitled to a full refund in the event that you are unable to travel due to government lockdown regulations.

You, or a close relative*, are hospitalised due to sudden illness / injury

• Where 'sudden illness' means that, at the time of booking, you did not know about, nor could have anticipated, the illness. Provide us with a doctor's certificate advising against travel, or proof of hospitalisation.

A close relative* dies

• Provide us with an official death certificate.

Your car breaks down, or there is a significant flight delay / grounding

• If your car breaks down provide us with an invoice from either a mechanic or a car-towing company.
• If your flight was delayed, provide us with a flight number and booking reference number.

The establishment has closed its doors

• The accommodation establishment ceases to operate during the period that coincides with your booking.
• Please note acts of God are not covered.

Disclaimer

• Payment Protection only applies when payment has been made to SA-Venues.com (Net-Focus Interactive CC).
• You must have submitted any refund request, and required proof, to support@sa-venues.com within one week of the first missed night.
• Your refund will cover only the nights at the venue you could not attend, and those guests who could not attend.
• The total refund depends on how much was paid to SA-Venues.com for the booking. Additional payments made to the establishment are not covered.
• You will receive your refund to the same bank account, or credit card, used to make the reservation.

* A close relative is a husband, wife, child, grandchild, sibling, parent or grandparent.